FAQs

  • Do I need to register on your website in order to place an order?

It is not required to register on our web site to put an order. you’ll be able to purchase something as a Guest User if you haven’t registered. However, you must have a sound email ID. we tend to suggest you to form your account by registering in order that it becomes easier for you to trace your orders and check your searching history.

How to place order on Xcess Store website?
Placing Associate in Nursing order on Xcess Store is admittedly an easy method and doesn’t take over a moment. Here square measure a couple of fast steps to buy on our site:

Type https://xcessstore.com/on your applications programme and hit enter.
Browse the web site by product classes, or Click search currently. you’ll be able to additionally use the search bar to seek out any product quickly while not browsing through the classes.
Once you’ve got known the merchandise you would like to buy, click on the ‘Add to Cart’ button on the merchandise page to feature the merchandise to your go-cart. you will still add product to the go-cart by clicking on ‘Continue Shopping’.
Click on ‘Proceed to Checkout’ once your order is complete. If you’re a registered member on https://xcessstore.com, you’ll be able to login together with your username and countersign alternatively you’ll be able to produce your account there itself. just in case you don’t would like to register you’ll be able to proceed any with the ‘Guest User’ possibility.
You would be needed to fill your Shipping and request addresses.
Choose a payment possibility you’d wish to use to create the payment from the assorted choices out there and click on on ‘Place Order’. Follow the directions that seem on your screen to complete the ordering method.
Once the payment method is complete, you’d get Associate in Nursing order range for your dealing.
Call United States of America on +91 9650-88-3017 if you face any downside in inserting the order on-line. Our client care specialist would be very keen to help you.
Can I cancel a confirmed order?
You may cancel your order placed on https://xcessstore.com if it’s not been processed or approved by United States of America. we are going to not be ready to cancel orders that have already been processed and shipped out by United States of America.

* Note: Please see our Cancellations/Exchange & Returns Policy for a lot of details.

What square measure totally different stages/statuses so as Processing?
Various stages Associate in Nursing order goes through are:

Pending: this is often the primary stage of any order. It indicates that the payment has not been processed by the entryway. This stage would additionally seem for the order just in case you exit at the time of creating payment on the payment entryway page or the net association is lost whereas process payment.
Processing: This confirms that the payment for the order has been accepted. However, different supplying points square measure being checked.
Ready to ship: Your order has cleared all checks and is prepared for the cargo.
Dispatched: The order is shipped through our third party traveler partners. the main points of the cargo square measure mentioned on the ‘order details’ section within the form.
Cancelled: Associate in Nursing Order could also be off thanks to a spread of reasons. Please see our Cancellations & Returns Policyfor a lot of details.
Returned: The product shipped are came by the receiver back to the vendor.
How am i able to check my order’s status?
you’ll be able to check the standing of your order by clicking on the ‘link of our traveler partners’ and enter the trailing range provided to you below order details link.. as an alternative, if you’re a registered member, visit the ‘My Account’ link and click on on ‘Order Status’.

I am not capable to create payment on-line through mastercard and gift vouchers. What ought to I do?
Payment error page is displayed once there’s a association lapse between the payment entryway and also the web site or the net association is interrupted throughout payment dealing or presumably some needed fields aren’t entered properly.

Please report problems associated with payment errors through the ‘Contact United States of America ’ link on our web site straight off. Mention the subsequent info for fast assistance:

Name on the cardboard
2. sort and name of the cardboard
3. Date of dealing
4. quantity paid
Delivery

How much square measure the delivery charges?

We provide free delivery for all product with Asian country.

What is the calculable delivery time?

All orders square measure delivered inside five to seven business days of inserting Associate in Nursing order. Delivery isn’t created on Sundays and Public Holidays since there are not any traveler services out there on lately. just in case of natural calamities and disasters the order might get delayed any.

How can the delivery be done?

To ensure that your order reaches you within the quickest time and in shape, we tend to solely ship through acknowledged traveler agencies.
If there’s no traveler service out there in your space,we will get in-tuned with you and take a look at to figure out a convenient alternate delivery location that’s maintained by our traveler partners.

Can things be shipped to totally different addresses?

All things in Associate in Nursing order are shipped to the Shipping address i.e. the Delivery address such as at the time of payment for that order.

How can i do know the shipping standing of my order?

We’ll apprize you by causation Associate in Nursing email once your product is sent from our finish. in addition, you will track the shipping standing of your order on our web site, by clicking the ‘Track ’ link. we tend to additionally send a confirmation email once the order is delivered to you.

Will all the things in Associate in Nursing order ship together?

While we attempt to ship all the things in your order along, this could not continually be attainable thanks to product characteristics or availableness. Thus, your order could also be sent in separate parcels and on totally different dates. you will check the shipping standing of every item in your order by clicking on ‘Track your Order’ link on our web site.

What ought to I do if I receive a broken parcel?

Before acceptive cargo, kindly make sure that the product’s packaging isn’t broken or tampered. If you suspect that the merchandise isn’t in an exceedingly shape, or if the packaging is tampered with or broken, we tend to request you to refuse to simply accept delivery and inform United States of America straight off by business on our client Helpline range +91 9650-88-3017. we tend to shall create our greatest efforts to confirm that a replacement delivery is created to you at the earliest.

What ought to I do if I receive wrong merchandise rather than my order?

We will create the most effective attainable efforts to confirm that the right order is delivered to your shipping address. However, if there’s a twin within the order received at your finish, we are going to organize for the wrong item to be picked up from your step and dispatch the correct item with none further value. the sole factor you wish to confirm is that you just have the particular invoice and also the product(in complete) is in its original packaging, along side all free gifts(if applicable).

In case of wrong order received, please contact our client Support at +91 9650-88-3017 or write to United States of America at order@xcessstore.com inside twenty four hours of receiving the parcel. we tend to apologize ahead for any such errors.

Does www.xcessstore.com deliver internationally?

Yes, we tend to do deliver product internationally however with further shipping value.

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